Frequently Asked Questions

Once your order is shipped, you’ll receive a tracking number via email. Use this number to track your package on the carrier’s website.

To ensure the longevity of your custom items, we recommend washing them in cold water and avoiding harsh detergents. For best results, air dry or use a low heat setting.

Absolutely! We love bringing your vision to life. Just reach out to us with your ideas, and we’ll work together to create something amazing

We accept various payment methods, including credit/debit cards, PayPal, and other secure payment gateways listed on our checkout page.

We accept returns of unused items within 15 days of purchase. Custom orders may not be eligible for returns unless they are defective or damaged. Check out our detailed return policy for more info.

We’re sorry to hear that! Please contact us within 7 days of receiving your order with photos of the damage. We’ll arrange a replacement or refund as quickly as possible.

If you need to cancel an order, please contact us as soon as possible. If the order has not yet been processed, we will do our best to cancel it. Custom orders may have specific cancellation policies.

Standard shipping is free within the U.S. International shipping and/or different shipping speeds are calculated at checkout based on the size, weight of your items, and your location.

Our custom orders typically take 3-5 business days to process. However, this can vary based on the complexity and size of the order. We’ll keep you updated every step of the way!